Terms & Conditions

1. General Terms

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to gracefully decline a transaction or close an account if necessary — this rarely happens, but we mention it to keep things transparent. All of our handcrafted pieces are subject to availability, and we may occasionally retire a design to make room for something new.

2. Pre‑Order Policy

From time to time, we invite you to reserve a piece before it’s fully ready. Pre‑orders help us craft more mindfully and offer you a better price.

• Discount: Pre‑order items are offered at a meaningful discount compared to the regular retail price — our way of thanking you for your patience.
• Shipping Timeline: Pre‑orders typically ship around 30 days after the order is placed. Once on its way, standard delivery times apply (5–8 business days within the contiguous US).
• Payment: Payment is collected at the time of pre‑order to secure your reservation.
• Cancellation: You’re free to cancel a pre‑order within 7 days without question. After that, a small processing fee may apply to cover materials already set aside for your piece.

3. Pricing & Our Discount Philosophy

We believe in fair, transparent pricing. Our discounts are designed to reward mindful shopping, not overwhelm you with confusing markdowns.

• Black Friday: This is when we offer our deepest savings of the year. No other promotion will ever exceed the Black Friday discount.
• New Arrival First Month: When a new shell tray or crystal bracelet collection launches, you’ll enjoy an exclusive 30–45% off during the first 30 days — our warmest welcome.
• Regular Promotions: Throughout the rest of the year, any discount you see will stay within a calm, reasonable range (never above 45% off MSRP).

🌸 Shop with ease: If you find a lower price on our site within 14 days of your purchase (excluding flash sales), simply reach out — we’ll happily honor the difference.

4. Flash Sales & Limited Inventory

Occasionally we hold short, sweet sales on select pieces. These are first‑come, first‑served and move quickly.

• Availability: Once a flash sale item is gone, it’s gone — we’re unable to place backorders or rain checks.
• Duration: Flash sales last at least 24 hours and no longer than 5 days, unless we mention otherwise.
• Price adjustments: Flash sale prices are final and can’t be combined with other coupons or applied to previous purchases.

5. Returns on Items Bought During a Sale

Even sale pieces are backed by our 30‑day easy returns. A few things to keep in mind:

• Refund amount: You’ll be refunded the amount you actually paid after discounts. Original shipping costs are non‑refundable unless the return is due to an error on our part.
• Third‑party payment fees: Some payment partners (like Klarna, Afterpay, Affirm) may retain a small transaction fee. This is charged by them, not by us, and is non‑refundable.
• Warranty remains: Sale items are still covered by our 6‑month bracelet and 12‑month shell tray warranty — so you can shop deals with complete peace of mind.

6. Payment & Transactions

We accept major credit cards, PayPal, Klarna, Afterpay, Affirm, and other methods available at checkout. When you place an order, you authorise us to charge the total amount — including taxes and shipping — to your chosen method. All transactions are processed securely; we never store full payment details on our servers.

7. Returns, Refunds & Warranty

We’ve created separate, easy‑to‑read policies for returns, refunds, and warranty care. You can find them here:

• Return & Refund Policy — with a 30‑day return window, free bracelet size exchange, and more.
• Warranty Policy — covering craftsmanship on both shell trays and crystal bracelets.

In short: unused items in original packaging are eligible for return within 30 days. We’re always here to help you through the process.

8. Shipping & Delivery

We ship across the contiguous US, Alaska, and Hawaii (excluding certain remote islands and military APO/FPO addresses). Free standard shipping is automatically applied on orders $99+. Orders are thoughtfully packed and typically leave our studio within 1–2 business days, arriving in 5–8 business days. For complete details, visit our Shipping & Delivery Policy.

9. Account Registration & Conduct

If you create an account with us, please keep your login details safe. You agree to provide accurate, current information and not to use the site for any unlawful or disruptive purpose. We reserve the right to suspend accounts that violate this spirit.

10. Intellectual Property

Everything you see on our site — from product designs and photography to the words on this page — has been carefully created by or for TheDailyUse and is protected by copyright and trademark laws. Please don’t reproduce, distribute, or use any of it without asking us first. We love sharing our story, just reach out.

11. Limitation of Liability

We craft every piece with great care, but to the extent permitted by law, TheDailyUse is not liable for indirect or incidental damages resulting from the use of our products or website. Our total responsibility won’t exceed the amount you paid for the specific piece in question.

12. Updates to These Terms

We may update these terms from time to time as we grow and learn. The latest version will always live on this page with the “Last Updated” date. Continuing to use our site after changes means you’ve accepted the new terms — though we’ll always try to keep the spirit the same.