Warranty & Care Commitment

Handcrafted to last — backed by our quality promise and love for natural materials.

Our Quality Promise

We believe that objects made with intention deserve a lifetime of enjoyment. Every shell tray and crystal bracelet is crafted with care, and we stand behind its craftsmanship. If something goes wrong due to a manufacturing issue, we’ll make it right — simply, quickly, and thoughtfully.

At a glance: 6‑month bracelet warranty · 12‑month shell tray warranty · Free replacement for craftsmanship issues · Natural variations celebrated · No complicated forms.

1. 6‑Month Bracelet Warranty

Your healing crystal bracelet is designed to be worn daily, but we know life happens. If your bracelet breaks due to a craftsmanship issue within 6 months of purchase, we’ll replace it once, completely free of charge. Just reach out with your order number and a photo — no need to return the original piece in most cases.

6‑month coverage from date of purchase Free replacement for craftsmanship defects No return required — just send a photo

2. 12‑Month Shell Tray Warranty

Our handcrafted shell trays are made to be both beautiful and enduring. If a tray shows signs of a manufacturing issue — such as shell inlay loosening, unprovoked cracking, or finish defects — within 12 months of purchase, we’ll gladly replace it at no charge. Simply send us a photo of the issue along with your order number; there’s no need to return the original piece in most cases.

12‑month coverage from date of purchase Free replacement for craftsmanship defects Photo claim — no return required

3. Natural Materials & Variations

Shell trays and crystal bracelets are made from natural materials — shells, stones, and minerals that have been shaped by nature over time. Gentle variations in color, texture, and pattern are not flaws; they’re the quiet evidence of nature’s artistry, making every single piece uniquely yours. These variations are not covered under warranty, but they are what make our items so special.

Natural shell & crystal variations Each piece is one of a kind Not considered defects

4. Care Tips for Long‑Lasting Beauty

A little mindful care goes a long way. To keep your pieces looking their best, we recommend keeping shell trays away from direct sunlight and moisture, and gently wiping clean with a soft, dry cloth. Crystal bracelets appreciate a gentle touch — avoid harsh chemicals or prolonged contact with water to preserve their natural energy and luster.

Avoid direct sunlight & moisture Clean with soft, dry cloth Handle bracelets with gentle care

5. How to Make a Warranty Claim

Making a claim is simple and stress‑free. Follow the steps below, and our support team will take care of you.

  1. Reach out — Email us at support@thedailyuse.com with your order number and a brief description of the issue.
  2. Share a photo — Attach a clear image showing the craftsmanship issue or breakage.
  3. We’ll respond — Within 24 business hours, we’ll confirm eligibility and arrange your free replacement.
  4. Enjoy your new piece — We’ll ship the replacement to you at no cost. No fuss, no complicated forms.

Have a question about your piece or need help with care?

support@thedailyuse.com

We typically reply within 24 hours on business days. Always happy to help.